Returns & Exchanges

At Ninepine, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the products are unworn and unwashed.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at the nearest designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.