Frequently Asked Questions
Everything you need to know about your Ninepine experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I initiate a return or exchange?
You can return unworn and unwashed items within 30 days of delivery. Visit our online returns portal to generate a prepaid shipping label.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna or Afterpay.
Are your materials sustainably sourced?
At Ninepine, we prioritize high-quality, durable fabrics. We are committed to increasing our use of recycled fibers and ensuring ethical manufacturing processes across our supply chain.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.